Terms and Conditions

AGREEMENT BETWEEN CUSTOMER AND HOTELS.COM, L.P.
Welcome to the Group travel service - Hotels.com website (the "Website"). The terms "we", "us", and "Hotels.com" refer to Hotels.com, L.P., a Texas limited partnership and/or our subsidiaries. The term "you" refers to the customer visiting the Website and/or requesting a group reservation through us directly through this Website, or indirectly through any of our affiliates through whom we provide services. All bookings you book through us are subject to the following terms, conditions and notices as they exist at the time the booking is made. We reserve the right at any time, at our sole discretion, to change or otherwise modify the Agreement without prior notice, and your continued access or use of this Website signifies your acceptance of the updated or modified Agreement.

USE OF THE WEBSITE

As a condition of your use of this Website, you guarantee that

1. you are at least 18 years of age;

2. you possess the legal authority to create a binding legal obligation;

3. you will use this Website in accordance with this Agreement;

4. you will only use this Website to make legitimate reservations for you or for another person on behalf of whom you are legally authorised to act;

5. all information supplied by you on this Website is true, accurate, current and complete; and

6. if you have a Hotels.com Group Sales account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by anyone other than you. We retain the right at our sole discretion to deny access to anyone to this Website and the services that we offer, at any time and for any reason, including, but not limited to, for violation of this Agreement.

GROUP BOOKINGS WITH HOTELS

Once you have requested a group reservation, our group travel services partner, Lexyl Travel Technologies Incorporated, operating under the name HotelPlanner (“HotelPlanner”), will arrange for this request to be sent to multiple hotels. Each hotel will respond individually to your request, either in your local language, their local language or in English, by emailing you directly with their group rates and availability. You can view all your responses received from hotels by logging in to your Hotels.com group reservations account through this website. Once you have received responses from hotels, you are responsible for contacting the hotel as per their instructions to finalise all details regarding your group reservation. Offers made by hotels to you in their email responses and any bookings that you make with them will be subject to the Terms and Conditions specified by the hotel, including but not limited to: (a) the time frames for which the offers are valid; (b) payment terms; (c) cancellation terms; and (d) incidental charges terms.

PRIVACY POLICY

Hotels.com believes in protecting your privacy. Please click here to review our current Privacy Policy, which also governs your use of Hotels.com, to understand our practices: Privacy Policy.

HOTELS.COM GIFT CARDS

Hotels.com gift cards cannot be used for bookings made through Group Travel Services.

General Disclaimer

Hotels.com accepts no responsibility for any actions or omissions of any hotel, airline, car rental company or other travel related company and disclaims liability for actual, incidental, or consequential damages caused by these entities or by Hotels.com.

Hotels.com™ Rewards Terms & Conditions

Bookings made with hotels through Group Travel Services do not qualify for Hotels.com Rewards loyalty credits.