Terms & Conditions

Welcome to the Group travel service - Hotels.com website (the "Website"). The terms "we", "us", and "Hotels.com" refer to Hotels.com, L.P., a Texas limited partnership and/or our subsidiaries. The term "you" refers to the customer visiting the Website and/or requesting a group reservation through us directly through this Website, or indirectly through any of our affiliates through whom we provide services. All bookings you book through us are subject to the following terms, conditions and notices as they exist at the time the booking is made. We reserve the right at any time, at our sole discretion, to change or otherwise modify the Agreement without prior notice, and your continued access or use of this Website signifies your acceptance of the updated or modified Agreement.


As a condition of your use of this Website, you warrant that

1. you are at least 18 years of age,

2. you possess the legal authority to create a binding legal obligation,

3. you will use this Website in accordance with this Agreement,

4. you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act,

5. all information supplied by you on this Website is true, accurate, current and complete, and

6. if you have an Hotels.com Group Sales account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by anyone other than you. We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of this Agreement.


Once you have requested a group reservation, our group travel services partner, Lexyl Travel Technologies Incorporated, operating under the name HotelPlanner (“HotelPlanner”), will arrange for this request to be sent to multiple hotels. Each hotel will respond individually to your request, either in your local language, their local language or in English, by emailing you directly with their group rates and availability. You can view all your responses received from hotels by logging in to your Hotels.com group reservations account through this website (groups.hotels.com/Login/). Once you receive responses from hotels, you will be responsible for contacting the hotel as per their instructions to finalize all details regarding your group reservation. Offers made by hotels to you in their email responses and any bookings you make with them will be subject to the terms and conditions specified by the hotel, including but not limited to: (a) the time frames for which the offers are valid; (b) payment terms; (c) cancellation terms; and (d) incidental charges terms.


Hotels.com believes in protecting your privacy. Please click here to review our current Privacy Policy, which also governs your use of Hotels.com, to understand our practices: Privacy Policy.


Hotels.com Gift Cards cannot be used on bookings made through Group Travel Services


You may be eligible for a free hotel voucher rebate on your hotel booking. A hotel's email response to your group reservation request will note if you're eligible for a free hotel room voucher in the offer comments. If you are eligible, the offer comments will contain a free hotel voucher estimate. If there is no estimate of a free hotel voucher, you will not be entitled to a one. Hotel room voucher rebates are strictly an offer from Hotels.com's Group Travel Services partner, Lexyl Travel Technologies Incorporated (Lexyl). Hotel room voucher rebates are not offered and will not be provided in whole or in part by the relevant hotel or Hotels.com and neither the hotel nor Hotels.com will have any liability in relation to any hotel room voucher rebates.

In order to apply for a hotel room voucher rebates, after you have checked out of the hotel, you will need to do the following:

  • Gather your group check out report (a.k.a. final pick-up report) or all receipts from the hotel for rooms under this group. Lexyl can only rebate for consumed rooms with proof by means of a receipt or group check out report.
  • Record your request id
  • Specify the email address to which Lexyl should send the free hotel room voucher.
  • Please mail all items above to the following address no later than 30 days after your hotel check out date and you will receive a check for the documented consumed hotel rooms within 30 to 105 days following your check out date.

Attn: Hotel room voucher (Hotels.com)
Lexyl Travel Technologies
205 Datura St, 10th Floor
West Palm Beach, FL 33401
United States

We’re pleased to provide a hotel voucher valid at any hotel found on voucher.hotelplanner.com in exchange for verified group stay receipts. The hotel voucher estimate in your bid comments is based on the full amount of rooms requested at the specific hotel bid amount. The voucher estimate in your bid comments is an estimate of the total voucher amount and not per room. The Voucher will only be honored for actualized/consumed and documented rooms. Vouchers may fluctuate based on actualized hotel room nights booked or documentation in the form of receipts or confirmed group check-out report. The Voucher is not provided by the hotel, this is strictly an offer from Lexyl Travel Technologies. The maximum total value of the Voucher is $250 USD per group stay. Voucher requests must be received no later than 30 days after the hotel check out date. The Voucher will not be honored in the event the hotel goes out of business, changes management during the 1 month period after the hotel check out date, or denies receiving payment from the group. Void where prohibited or restricted by law. All Voucher claims are subject to Lexyl's final review and approval. End-user customer should keep copies of all Voucher submission documents; all documents submitted to Lexyl Travel Technologies, LLC become the property of Lexyl Travel Technologies, LLC and will not be returned. Lexyl Travel Technologies, LLC retains the right to request additional information when processing a Voucher submission request. Lexyl Travel Technologies, LLC is not responsible for lost, late, missing, or illegible Voucher submissions, misdirected or misaddressed submissions, or for postage due submissions. Only the actual purchaser of the qualifying product may submit a Voucher claim. If the end-user customer fails to meet any of the Voucher terms and conditions, no Voucher will be issued. In order to accept the Voucher, end-user customer redeem the voucher no later than the expiration date specified on the voucher. Applicable tax, if any, is the sole responsibility of the end-user customer. These terms and conditions may be amended from time to time; end-user customer must acknowledge and accept the current terms and conditions at the time a Voucher claim is submitted. Instructions how to redeem the voucher will be provided when you receive the voucher via email.


Neither Hotels.com nor HotelPlanner accepts any responsibility for any actions or omissions of any hotel, airline, car rental company or other travel related company and disclaims liability for actual, incidental, or consequential damages caused by these entities or by Hotels.com or by HotelPlanner.

One Key™

One Key cash cannot be earned or redeemed on bookings made via groups.hotels.com