Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Below are the verified reviews from guests that we have booked recently:
"Wonderful Staff/ Beautiful Hotel."
Overall Score5.0/5
Had a wonderful stay at the Bentley! Staff was very polite and accommodating! Room was beautiful with amazing views of the river and city! Will be back!
Katie P. (Individual traveler, booked 1 room), from
26-Jan-2020
Verified Review, stayed from Sat Jan 25 to Sun Jan 26 2020 at a $148.20 average nightly rate.
"Very comfortable and accommodating."
Overall Score5.0/5
My visit to the Bentley was not for a vacation, but rather a place to stay while my husband had a kidney transplant a few blocks away. The staff was consistently upbeat and accommodating, which made it much less stressful than it could have been. Housekeeping was on point and the breakfast bar and gym were a nice plus as well. I definitely plan on returning, but for a real vacation the next time!
Michael R. (Individual traveler, booked 1 room), from
05-Aug-2019
Verified Review, stayed from Mon Jul 29 to Mon Aug 05 2019 at a $202.63 average nightly rate.
"Very good place to saty."
Overall Score4.0/5
Good place to stay!
Jing W. (Individual traveler, booked 1 room), from
01-Jul-2019
Verified Review, stayed from Sun Jun 23 to Sat Jun 29 2019 at a $249.87 average nightly rate.
Summary of Verified Reviews
77
Good
Summary of 3,804 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.
"Good boutique hotel. Close to Upper East Side. Fantastic service. Great location."
Location
85/100
720 reviews
"Great location."Central location with great sightseeing, dining out and shopping.Good car access, but so-so parking. Close to public transport.Train station is a bit far. Standard parking prices.
Service
77/100
888 reviews
"Friendly bar staff, but poorly rated management."Professional service and acceptable reception, but less impressive housekeeping.Room service could have been improved. Booking process is sufficient.
Room
65/100
1289 reviews
"Beds and views are impressive, but cleanliness just so-so."Small rooms and poorly cleaned bathrooms.Inadequate minibars in older, poorly-maintained rooms.Substandard furniture, A/C, TV's and kitchenettes.Shower can be a problem.
Vibe
56/100
219 reviews
"Decent vibe. Hotel could use some updating."Entrance area is not particularly attractive. Stylish hotel.Relatively friendly Atmosphere. Hotel is relatively luxurious.Nice boutique hotel. Good for business people.Good choice for a city trip.
WiFi
52/100
131 reviews
"WiFi is decent and okay-priced. Wifi quality could be improved."
Comfort
51/100
665 reviews
"Relatively comfortable, with good beds."Small bathrooms, noisy rooms, and deficient A/C.
Bar
49/100
60 reviews
"Poor bar with subpar drinks. Good bar service."
Food
38/100
148 reviews
"Bad overall dining experience with a bad menu."Reasonably priced food and excellent snacks.Desserts are average, but sides are not highly recommended.
Amenities
36/100
335 reviews
"Terrace is not particularly attractive."Older facilities and unpleasant entrance area.Elevator in need of updating. Beautiful architecture.
Wellness Area
30/100
22 reviews
"Poorly reviewed fitness area."
Breakfast
30/100
117 reviews
"Some complaints about quality and price of breakfast."
Rated 74/100 based on reviews from families.
"Beautiful architecture. Good snacks."
Location
86/100
110 reviews
"Good location, close to public transport."Good car access, but so-so parking.Great sightseeing, restaurants and shopping nearby.
Service
80/100
152 reviews
"Reception is decent, with overall friendly and professional service."
Cleanliness
73/100
62 reviews
"Clean hotel facilities. Rooms are clean, but bathrooms are not."
Room
60/100
195 reviews
"Clean, decently-sized rooms with average beds and lovely views."Complaints about bathroom cleanliness in out-of-date, poorly-maintained rooms.Substandard furniture, A/C, TV's and kitchenettes.Shower can be a problem.
Vibe
53/100
31 reviews
"Decent vibe. Hotel could use some updating. Stylish hotel."Entrance area is ok.
Bar
46/100
12 reviews
"Bar could improve."
Comfort
44/100
87 reviews
"Uncomfortable, with guests complaining about noise and the A/C."Average-sized rooms with alright beds.
Food
39/100
21 reviews
"Food could be better."
WiFi
38/100
5 reviews
"Complaints about WiFi."
Amenities
36/100
55 reviews
"Uninspiring buildings and a so-so entrance area."Elevator in need of updating.
Breakfast
30/100
18 reviews
"Breakfast can be improved."
Wellness Area
27/100
5 reviews
"Wellness & sports facilities could be improved."
Rated 80/100 based on reviews from couples.
"Good restaurants & bars in the area."
Location
91/100
84 reviews
"Good location, close to public transport."Excellent sightseeing, restaurants and bars nearby.Good car access, but so-so parking.
Service
78/100
119 reviews
"Friendly, professional service, and decent reception, but less well rated housekeeping."
Room
71/100
158 reviews
"Great rooms, with comfortable beds and lovely views."Old, reasonably-sized rooms with poor bathrooms.Badly maintained rooms with poor air conditioning, televisions, and furniture.Shower can be a problem.
Comfort
54/100
95 reviews
"Room size and comfort are OK, but beds are great."Deficient A/C and too noisy rooms.
Vibe
50/100
24 reviews
"Decent vibe. Hotel could use some updating."Entrance area is not particularly attractive.
Bar
49/100
7 reviews
"Bar could improve."
Food
39/100
20 reviews
"Food could be better."
WiFi
34/100
7 reviews
"Wifi quality could be improved."
Amenities
33/100
47 reviews
"Poorly reviewed buildings and an uninspiring entrance area."Elevator in need of updating.
Breakfast
29/100
12 reviews
"Breakfast can be improved."
Rated 72/100 based on reviews from business travelers.
"Professional service. Fantastic service."
Location
83/100
25 reviews
"Great location with excellent sightseeing."
Service
78/100
43 reviews
"Efficient, friendly service with a nice reception."
Room
56/100
58 reviews
"Beds and views are impressive, but cleanliness just so-so."Poor maintenance in rooms and bathrooms.Poorly rated A/C, minibars, and furniture.
Comfort
50/100
24 reviews
"Relatively comfortable, with good beds."Deficient A/C and too noisy rooms.
Vibe
47/100
8 reviews
"Vibe is not too good."
Amenities
38/100
25 reviews
"Hotel buildings could use some improvement."Elevator in need of updating.
WiFi
38/100
5 reviews
"Complaints about WiFi."
Food
36/100
5 reviews
"Food could be better."
Breakfast
26/100
5 reviews
"Breakfast can be improved."
Rated 75/100 based on reviews from solo travelers.
"Clean hotel facilities."
Location
82/100
44 reviews
"Great location."
Service
78/100
30 reviews
"Friendly service."
Cleanliness
71/100
21 reviews
"Clean hotel facilities. Room cleanliness is acceptable."
Room
63/100
65 reviews
"Large enough and decently clean rooms with complaints about maintenance and bathrooms."Excellent beds and great views. Substandard A/C and furniture.
Comfort
52/100
40 reviews
"Room size and comfort are OK, but beds are great."Deficient A/C and too noisy rooms.
Vibe
44/100
16 reviews
"Vibe is not too good. Hotel could use some updating."
Food
38/100
15 reviews
"Food could be better."
Amenities
34/100
30 reviews
"Facilities in need of refurbishment. Elevator in need of updating."
Breakfast
28/100
7 reviews
"Breakfast can be improved."
Rated 76/100 based on reviews from all travelers.
"Good boutique hotel. Close to Upper East Side. Fantastic service. Great location."
Service
74/100
5 reviews
"Fantastic service."
Room
56/100
8 reviews
"Decent rooms with great views."
Comfort
52/100
6 reviews
"Comfortable."
Rated 68/100 based on reviews from all travelers.
"Good boutique hotel. Close to Upper East Side. Fantastic service. Great location."
Location
83/100
23 reviews
"Great location."
Service
74/100
27 reviews
"Reception is decent, with overall friendly and professional service."
Value
62/100
12 reviews
"Fairly good value for money."
Room
59/100
42 reviews
"Rooms are an okay size but the bathrooms are poorly reviewed."Excellent beds and great views.
Comfort
49/100
33 reviews
"Noisy room lacking in comfort. Average-sized rooms with great beds."
Vibe
48/100
7 reviews
"Vibe is not too good."
Food
37/100
5 reviews
"Food could be better."
Amenities
33/100
11 reviews
"Hotel buildings could use some improvement."Elevator in need of updating.
WiFi
32/100
5 reviews
"Complaints about WiFi."
Breakfast
28/100
12 reviews
"Breakfast can be improved."
Rated 70/100 based on reviews from couples.
"Fantastic service. Great location."
Location
85/100
8 reviews
"Great location."
Service
75/100
11 reviews
"Friendly service."
Room
60/100
19 reviews
"Rooms are an okay size but the bathrooms are poorly reviewed."Excellent beds and great views.
Comfort
55/100
15 reviews
"Comfortable, reasonably large rooms with excellent beds, but noisy."
Amenities
34/100
5 reviews
"Hotel buildings could use some improvement."
Rated 74/100 based on reviews from all travelers.
"Good boutique hotel. Close to Upper East Side. Fantastic service. Great location."
Location
89/100
597 reviews
"Great location."Central location with great sightseeing, dining out and shopping.Good car access, but so-so parking. Close to public transport.Standard parking prices. Train station is a bit far.
Service
78/100
765 reviews
"Great, friendly service at reception and bar."Housekeeping and management are lacking.Room service could have been improved. Booking process is sufficient.
Cleanliness
71/100
322 reviews
"Clean hotel facilities. Cleanliness is lacking in rooms and bathrooms."
Room
64/100
1088 reviews
"Beds and views are impressive, but cleanliness just so-so."Inadequate minibars in older, poorly-maintained rooms.Small rooms and poorly cleaned bathrooms.Substandard furniture, A/C, TV's and kitchenettes.Shower can be a problem.
Vibe
58/100
178 reviews
"Decent vibe. Hotel could use some updating. Stylish hotel."Entrance area is not particularly attractive.Relatively friendly Atmosphere. Hotel is relatively luxurious.
Comfort
50/100
544 reviews
"Relatively comfortable, with good beds."Small bathrooms, noisy rooms, and deficient A/C.
WiFi
49/100
106 reviews
"Wifi quality could be improved. Internet is affordable."
Bar
47/100
51 reviews
"Poor bar with subpar drinks. Good bar service."
Food
38/100
127 reviews
"Dining experience could be nicer."Reasonably priced food and excellent snacks.Acceptable menu with average desserts.
Amenities
35/100
291 reviews
"Terrace is not particularly attractive."Older facilities and unpleasant entrance area.Elevator in need of updating. Beautiful architecture.
Wellness Area
33/100
19 reviews
"Poorly reviewed fitness area."
Breakfast
33/100
78 reviews
"Some complaints about quality and price of breakfast."
Rated 74/100 based on reviews from families.
"Beautiful architecture. Good snacks."
Location
88/100
94 reviews
"Great location with excellent sightseeing."Good car access, but so-so parking. Close to public transport.
Service
79/100
133 reviews
"Reception is decent, with overall friendly and professional service."
Cleanliness
74/100
57 reviews
"Clean hotel facilities. Rooms are clean, but bathrooms are not."
Room
60/100
171 reviews
"Rooms are clean with great views and decent beds, but overall just okay."Old rooms with complaints about bathroom cleanliness, TVs, and A/C.Poorly maintained rooms with low quality furniture.Shower can be a problem.
Vibe
53/100
28 reviews
"Decent vibe. Hotel could use some updating. Stylish hotel."Entrance area is ok.
Bar
46/100
10 reviews
"Bar could improve."
Comfort
45/100
71 reviews
"Adequate beds but noisy rooms lacking in comfort, inadequately air-conditioned."
Food
39/100
19 reviews
"Food could be better."
WiFi
38/100
5 reviews
"Complaints about WiFi."
Amenities
36/100
51 reviews
"Uninspiring buildings and a so-so entrance area."Elevator in need of updating.
Breakfast
31/100
14 reviews
"Breakfast can be improved."
Rated 78/100 based on reviews from couples.
"Good accessibility by car."
Location
91/100
61 reviews
"Great location with excellent sightseeing."Good car access, but so-so parking. Close to public transport.
Service
77/100
94 reviews
"Reception is decent, with overall friendly and professional service."
Room
70/100
109 reviews
"Outdated, but clean, rooms with good views and nice beds."Bad bathrooms in run down rooms, with deficient televisions and air conditioning.Shower can be a problem.
Vibe
51/100
15 reviews
"Decent vibe. Hotel could use some updating."Entrance area is not particularly attractive.
Bar
49/100
6 reviews
"Bar could improve."
Comfort
49/100
65 reviews
"Excellent beds, but all-round comfort is lacking, with noise issues and insufficient A/C."
Food
40/100
17 reviews
"Food could be better."
Amenities
33/100
35 reviews
"Poorly reviewed buildings and an uninspiring entrance area."Elevator in need of updating.
WiFi
32/100
5 reviews
"Complaints about WiFi."
Breakfast
29/100
7 reviews
"Breakfast can be improved."
Rated 72/100 based on reviews from business travelers.
"Great reception. Fantastic service."
Location
84/100
23 reviews
"Great location."
Service
78/100
38 reviews
"Efficient, friendly service with a nice reception."
Room
54/100
51 reviews
"Beds and views are impressive, but cleanliness just so-so."Poorly-maintained rooms with substandard bathrooms, A/C, and furnishing.
Comfort
49/100
22 reviews
"Excellent beds, but all-round comfort is lacking, with noise issues and insufficient A/C."
Vibe
48/100
7 reviews
"Vibe is not too good."
Amenities
38/100
20 reviews
"Hotel buildings could use some improvement."Elevator in need of updating.
Food
36/100
5 reviews
"Food could be better."
Rated 71/100 based on reviews from solo travelers.
"Clean hotel facilities."
Location
84/100
38 reviews
"Great location."
Service
79/100
24 reviews
"Friendly service."
Cleanliness
71/100
19 reviews
"Clean hotel facilities. Room cleanliness is acceptable."
Room
61/100
55 reviews
"Large enough and decently clean rooms with complaints about maintenance and bathrooms."Excellent beds and great views. Substandard A/C and furniture.
Comfort
52/100
33 reviews
"Room size and comfort are OK, but beds are great."Deficient A/C and too noisy rooms.
Vibe
45/100
14 reviews
"Vibe is not too good. Hotel could use some updating."
Food
36/100
11 reviews
"Food could be better."
Amenities
33/100
28 reviews
"Facilities in need of refurbishment. Elevator in need of updating."
Rated 69/100 based on reviews from all travelers.
"Good boutique hotel. Close to Upper East Side. Fantastic service. Great location."
Location
86/100
9 reviews
"Great location."
Service
76/100
5 reviews
"Fantastic service."
Cleanliness
67/100
5 reviews
"Quite clean."
Room
56/100
12 reviews
"Room is all right."
Comfort
49/100
6 reviews
"More comfort would be nice."
Amenities
36/100
5 reviews
"Hotel buildings could use some improvement."
Rated 81/100 based on reviews from all travelers.
"Good boutique hotel. Close to Upper East Side. Fantastic service. Great location."
Location
80/100
8 reviews
"Great location."
Room
59/100
11 reviews
"Room is all right."
Comfort
51/100
6 reviews
"Comfortable."
Rated 73/100 based on reviews from all travelers.
"Good boutique hotel. Close to Upper East Side. Fantastic service. Great location."
Location
85/100
20 reviews
"Good location, close to public transport."
Service
79/100
19 reviews
"Friendly service."
Room
66/100
36 reviews
"Medium sized, clean rooms with lovely views and comfortable beds."Badly reviewed bathrooms and A/C.
Value
62/100
10 reviews
"Fairly good value for money."
Comfort
53/100
21 reviews
"Room size and comfort are OK, but beds are great."Deficient A/C and too noisy rooms.
Vibe
50/100
5 reviews
"Decent vibe."
Amenities
36/100
9 reviews
"Hotel buildings could use some improvement."Elevator in need of updating.
Rated 80/100 based on reviews from couples.
""
Room
61/100
10 reviews
"Room is all right."
Rated 71/100 based on reviews from all travelers.
"Good boutique hotel. Close to Upper East Side. Fantastic service. Great location."
Location
82/100
20 reviews
"Good location, close to public transport."
Service
77/100
21 reviews
"Friendly service, but housekeeping was less impressive."
Cleanliness
75/100
10 reviews
"Clean rooms."
Room
65/100
28 reviews
"Great beds in clean and decently sized rooms."
Value
63/100
8 reviews
"Fairly good value for money. Internet is affordable."
Comfort
55/100
17 reviews
"Comfortable, reasonably large rooms with excellent beds, but noisy."
WiFi
38/100
7 reviews
"WiFi isn't great although it's reasonably priced."
Rated 75/100 based on reviews from all travelers.
"Good boutique hotel. Close to Upper East Side. Fantastic service. Great location."
Location
76/100
27 reviews
"Great location."
Service
71/100
28 reviews
"Friendly service, and reception was okay."
Room
69/100
41 reviews
"Average sized rooms with great views and comfortable beds."Poor maintenance in rooms and bathrooms.
Value
67/100
14 reviews
"Fairly good value for money."
Vibe
53/100
13 reviews
"Decent vibe. Hotel could use some updating."
Amenities
38/100
10 reviews
"Hotel buildings could use some improvement."
Food
37/100
6 reviews
"Food could be better."
Breakfast
30/100
9 reviews
"Breakfast can be improved."
Rated 75/100 based on reviews from families.
"Fantastic service."
Service
80/100
5 reviews
"Fantastic service."
Room
59/100
5 reviews
"Room is all right."
Customer Reviews of Bentley Hotel
Tripadvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
2382
Very Good
1477
Average
765
Poor
309
Terrible
217
true
Recent Reviews:
jenniferpU62DE
Trip type:
Couples
NO REFUND GRANTED
Apr 9, 2020
Called to cancel with the hotel over a week before when my surgery was canceled and they did NOT GRANT A REFUND. Have multiple sclerosis, live on Long Island and...
more »
Called to cancel with the hotel over a week before when my surgery was canceled and they did NOT GRANT A REFUND. Have multiple sclerosis, live on Long Island and now have to fight the on my credit card.
I came here because I needed to stay close to Sloan Kettering. I am my fathers bone marrow transplant donor and am having the stem cell extraction tomorrow. I cannot...
more »
I came here because I needed to stay close to Sloan Kettering. I am my fathers bone marrow transplant donor and am having the stem cell extraction tomorrow. I cannot believe this is 4 stars. The fridge won’t work and their solution is for me to give them my injections so they can keep them cold, no thanks. The windows won’t open, there is no view at all. There are no usb charging stations to use either. As for this being on the upper east side, I expected a lot more for over 200.00 a night and a 4 star hotel. I’ve stayed in motels nicer than this
I had a procedure at MSKCC that started early in the morning, so my daughter and I booked this hotel due to its proximity. Unfortunately, it was during the COVID-19...
more »
I had a procedure at MSKCC that started early in the morning, so my daughter and I booked this hotel due to its proximity. Unfortunately, it was during the COVID-19 outbreak, so many services were curtailed. However, our room was just lovely, with comfortable beds, a mini-refrigerator and a view of the East River. There was even a marble ledge that ran the length of the window, providing a window seat. All the staff were attentive, and following safe-distance standards.We found a VERY reasonable diner called the Ritz on 1st Ave. to deliver, along with a liqour store nearby. We will definitely return to The Bentley Hotel!
Joseph Marotta, Other at The Bentley Hotel, responded to this review
On behalf of the Bentley Hotel, we are delighted to hear you enjoyed your time with us and sincerely appreciate your review and feedback! At The Bentley hotel, we strive to ensure each guest has the best possible experience and we are thrilled that we were able to deliver upon this promise.
We would love to welcome you back to the Bentley in the near future and will ensure your future stays are as pleasant as this one.
My family stayed at the Bentley as one of our family members recovered from surgery in a nearby hospital. The hotel staff was always extremely helpful with anything we needed...
more »
My family stayed at the Bentley as one of our family members recovered from surgery in a nearby hospital. The hotel staff was always extremely helpful with anything we needed and the rooms were top notch. The space was always thoroughly cleaned and the hotel amenities were of high quality. We would highly recommend staying at the Bentley Hotel and will suggest it into any friends visiting NYC.
Joseph Marotta, Other at The Bentley Hotel, responded to this review
On behalf of the Bentley Hotel, we are delighted to hear you enjoyed your time with us and sincerely appreciate your review and feedback! At The Bentley hotel, we strive to ensure each guest has the best possible experience and we are thrilled that we were able to deliver upon this promise.
We would love to welcome you back to the Bentley in the near future and will ensure your future stays are as pleasant as this one.
The hotel was clean the staff is nice. The good stops there. No parking, coffee maker in the room was broken. You can’t book the lowest price at the front...
more »
The hotel was clean the staff is nice. The good stops there. No parking, coffee maker in the room was broken. You can’t book the lowest price at the front desk. The sink in the room was clogged. No restaurant or food in the hotel. The bar isn’t always a full bar just beer and wine on certain days and it closes at or before midnight with no posted schedule. The room refrigerator was never cleaned out from the prior guest. The list goes on
Joseph Marotta, Other at The Bentley Hotel, responded to this review
Thank you for your detailed review. We are sorry to hear that your stay with us was less than satisfactory due to our shades. Please rest assured that we will address the issues that you have brought to our attention and we hope to be afforded an opportunity to better serve you in the future.
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Property Description
The Bentley Hotel provides an unmatched New York City hotel experience with sleeping rooms providing panoramic views of the East River and Manhattan skyline. Yet still settled in Midtown activity, you can enjoy a quieter stay while only having a short walk to Central Park, Bloomingdale’s and the historic 5th Avenue shopping district. Or relax in and enjoy, lobby bar, restaurant or room service and yet still in walking distance to numerous restaurant and bar. Our meeting and event space provide natural lighting and unbeatable view of the historical Queen Borough Bridge. Located walking distance to Memorial Salone Kettering, Rockefeller University and Cornell Hospital. The Bentley Hotel is the perfect location for all group type, meeting and special event.
Airport Shuttle? Sorry, no airport shuttle available.
Breakfast Information
Full American Breakfast at the rate of $18.00 per person ++
Continental Breakfast at the rate of $10.00 per person ++
Pet Friendly?
Yes! Pets are allowed. - Credit card required for non-refundable 100USD pet fee plus 25USD per day. Additional 100USD fee each 7 days \n- Dogs must be under 50lbs and cats less than 30lbs. Cannot be left unattended in the guest room. Additional deposit and pet waiver signature required.\n- No more than 1 pet per room\n- Guests must bring leash and pet carrier. Pet must be restrained outside of guestroom, and caged or leashed when room is being serviced by hotel staff. \n- Guest must notify front desk if pets are left unattended, and must not be unattended for more than 2 hours. "Pet in Room" door hanger provided and required\n- Pets are not allowed in public areas\n- Guests are responsible for noise from pets and must ensure not to disrupt other guests
Parking Info
Self Parking Car: $25.00 overnight without in & out services
Self Parking SUV: $35.00 overnight without in & out services
Internet / WiFI
WIFI: $9.95 per day, plus taxes
Group vs. Individual Rates at Bentley Hotel
The graph above is trends of room rates for both our group prices and the lowest online individual prices our rate checker could find at the time the group offer was submitted. The best group discount displayed is 20.0% in the month of July 2019 and the highest average individual rate is $387 in the month of October 2018. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Bentley Hotel in a month when rates are lower.
